Right to withdrawal

The return period will be within 14 days from the purchase of the order. The item to be returned must be in perfect condition, in its original packaging, in addition to the promotional gifts included in its case, being the PRODUCT IN PERFECT STATE FOR THE SALE (without opening container and without being used). Once VIOLETA COSMETICS S.L performs the previous study, receives the goods in its warehouse and after checking the status of the same, it will proceed to the refund of its amount less the expenses generated by the shipment, as agreed with the buyer previously.


(only fill and submit this form if you wish to withdraw from the contract)

- To the attention of VIOLETA COSMETICS S.L. with domicile in Calle San Emilio 68, 28017, Madrid, and e-mail: info@miasecretspain.es

- I hereby communicate/communicate (*) that I desist from my/desistimos from our (*) contract of sale of the following________________________________________________________________(well/prestation of the next service) (*)

– Order the ________________________/received the____________________________(*)

– __________________________________________(User and username or consumer and username) (User and user ID or consumer and user ID)

Signature ______________________(from the consumer and user or from consumers and users (only if the present form is presented on paper)


(*) Take whatever you don't.

The information required in the fomulary of withdrawal should be sent to the e-mail info@miasecretspain.es or through regular mail addressed to VIOLETA COSMETICS S.L., with address at Calle Virgen de Lourdes 16, 28027, Madrid (Spain)

Dectuous or in poor condition:in the event that the customer receives the contents of the package in poor condition, due to the transport of the package, the customer has the right to make the claim within 24/48 hours, in writing (Chart, email) to Violeta Cosmetics SL. The customer must send the defective products to Violeta Cosmetics SL. Once received and checked, Violeta Cosmetics SL will immediately send the products to replace the customer